Privacy Policy

At The Counselling Partnership, we are committed to protecting your privacy. This statement is made in light of the requirements of the Data Protection Act 1998 to which we adhere. If you have any queries about this statement, please contact the Office on 01932 244070.


How do we collect information?

We will obtain personal information about you when you enquire about our service, take up counselling with us or make a donation, or otherwise provide us with personal information. We may also receive information about you from third parties such as Health professionals.


What information do we collect?

The type of information we might collect includes gender, date of birth, employment status, ethnicity, nationality, birth Country, dual citizenship, disability, names, postal and e-mail addresses, and telephone numbers.


How do we use your information?

We will use your information to provide you with the services you have requested, or for administration purposes, or to further our charitable aims and to comply with the law. We may need to share your information with other service providers or associated organisations for these purposes.


We will not share your information for the purpose of marketing.


Do we use ‘cookies’?

‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that organisation to recognise you when you next visit. The Counselling Partnership website is run on ‘WordPress’ who may store information about you and your activity in cookies. If you want to delete any cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that stores cookies. If you want to stop cookies being filed on your computer in the future, please refer to your internet browser’s instructions. Please note that by deleting or disabling future cookies you may not be able to access certain parts of our site.


How do we protect personal information?

We take appropriate measures to ensure that the information disclosed to us is kept secure. We keep data confidential by allocating each client a unique four-digit reference number. We will only keep client data for so long as is necessary for the purposes for which it is used.


Your Consent

By providing us with your personal data you consent to the collection and use of any information you provide in accordance with the above purposes and this privacy statement.


Right of Access

You have the right to ask for a copy of the information we hold about you, for which we may charge a small fee, and to have any inaccuracies in your information corrected.



If your personal details change, please help us to keep your information up to date by notifying us at The Counselling Partnership, 2 The Quintet, Churchfield Road, Walton-on-Thames, Surrey, KT12 2TZ. Alternatively, call the office on 01932 244070.